Privacy Policy

Overview

Black Forest Cake Shop operates the Black Forest Cake Shop ecommerce application as a service. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account information such as name, phone number, email address, and password where applicable.

Order information such as items purchased, order notes, preferred delivery time, delivery address, pin code, landmark, and recipient details.

Support information such as messages, complaints, call or chat records if you contact us.

Limited technical data such as IP address, browser type, device identifiers where available, usage activity, crash logs, diagnostics, and performance data.

Payment Information

Payments are typically processed by third-party payment gateways. We do not store full card details on our servers. The payment provider may collect payment data as per their own policies.

How We Use Your Information

We use your information to create and manage your account, process orders, deliver products, send order confirmations and delivery updates, provide customer support, prevent fraud, improve the app, and comply with legal requirements.

Sharing of Information

We do not sell your personal information. We may share information only as needed with payment processors, service providers, and legal authorities when required by law or to protect rights and safety.

Security and Retention

We retain personal data only as long as necessary to fulfill orders, provide the Service, maintain business records, resolve disputes, and enforce agreements.

We use commercially reasonable safeguards such as access controls, encryption in transit where applicable, and secure hosting. No method of transmission or storage is 100% secure.

Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.

Contact Us

Black Forest Cake Shop, 50, Market, Street, Pettai, Kadayanallur, Tamil Nadu 627751.

Email: blackforestcakeshop25@gmail.com. Phone/WhatsApp: +91-7708917929.